Clear terms, kept simply.

Damage

• The outfit is handed over between the two of you, so agree its condition at handover. Photograph it together before you take it and when you give it back — that record settles almost every disagreement.
• Normal wear — a loose thread, a small makeup mark, a missing hook — is part of lending and is expected.
• Anything beyond that is settled directly between the renter and the owner. WEVTRA holds no money, so we cannot deduct or refund on your behalf.
• If you cannot agree, report it from the booking and our team will look at the chat and the photos and mediate. We can suspend a member, but we cannot pay a claim.

Payments

• The renter pays the owner directly, by UPI or cash, as the two of you agree in chat. Nothing is charged through WEVTRA.
• WEVTRA takes 0% commission. The owner keeps every rupee of the rent.
• An owner may ask for a refundable deposit. When they do, the amount is shown on the listing, so you both agree it before you book.
• WEVTRA does not hold the deposit. The renter hands it over at the handover and the owner returns it afterwards — agree in chat when that will be.
• Because no money passes through WEVTRA, we cannot refund a rental. Agree the terms before the outfit changes hands.

Cancelling

• A booking request holds nothing until the owner accepts it. Either side can walk away before that, at no cost.
• Once a booking is confirmed, tell the other person as early as you can — through the chat, so there is a record — and cancel it from the booking.
• Anything already paid is returned by the owner directly, on whatever terms you agreed. WEVTRA cannot reverse a payment it never received.
• Owners who repeatedly cancel confirmed bookings are reviewed and may be suspended.

Hygiene

• Owners clean each outfit before it goes out again. Every listing blocks cleaning days between rentals so there is time to do it properly.
• If an outfit arrives in a condition you did not expect, say so in the chat straight away, before you wear it, and tell us if it is not put right.
• Return it as you received it. Agree anything unusual — pinning, tacking, a quick alteration — in the chat before the event.

Privacy

• Owners verify their identity with a government ID. We store only a masked number, and the document itself is seen only by our verification team.
• Your mobile number is not shown to other members. Messages stay inside WEVTRA.
• We keep your account, listings, bookings and messages for as long as your account is open. To have them deleted, write to us and we will confirm when it is done.

Terms of Use

• You must own every outfit you list, and describe its size, colour and condition honestly.
• Agree the rent, the handover and anything else in WEVTRA chat, so both sides have the same record.
• WEVTRA introduces renters and owners. The rental agreement is between the two of you; we are not a party to it and do not handle the money or the outfit.
• Members who break these terms may be suspended after review.

Questions